FAQ
Got Questions? We’ve got answers.
See the Questions page for the most frequently asked questions.
See the Breed List to see which breeds are covered in our different tests.
Wondering about your test results? See our Test Results page for information about when to expect your test results and how to contact the lab if you haven’t received your test results.
For questions about breeds or other DNA test questions go to our Ask the DNA Guru blog in our Dog Speak section.
Still have questions? Call us (888-678-9111) or email us (Contact us ) and we’ll get back to you quickly.
And remember, there are no stupid questions. Just some that make us laugh more on this end.
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Featured Shelter Pet
Kitchener-Waterloo Humane Society, Kitchener, ON
Meet Shelby, an adorable 11 week old Shelty. Young self starter looking for an inspirational coach to take us to the top. I've got the whole package - brains, good looks, and loads of raw talent - and I'm ready to use them. Teach me, praise me and I guarantee I'll make you proud at home, on walks, or competing in the field.
If you're interested in Shelby and would like to offer your support or help support other great animals like Shelby, please contact the Kitchener-Waterloo Humane Society at (519) 745-5615 or click on the link above the picture). KWHS appreciates your help.
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